Can I estimate the weight and dimensions? How do I measure my bag?
You can book with estimated weights and dimensions.
All items are weighed and measured whilst in transit and if your item exceeds the allowance purchased a notification of the additional cost due will be sent.
You’ll be charged at the same rates as if the greater weight or dimensions had been entered when booking, not a higher excess rate. Please be aware that you will not be refunded if you have paid more than necessary due to an estimate being larger than the actual size or weight.
When measuring your item, this should be done from the widest points from side to side (width), top to bottom (length) and front to back (height), including any wheels or handles. Should you enter the dimensions in a different order, this is not a problem as the final volume will still be the same.
Other 'Placing An Order' Questions
Who uses Send My Bag? How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? What routes do you offer? I cannot find my country for collection / delivery. What are your size and weight allowances? How exactly is my price calculated? Can I send my items on the standard service instead of express? Can I add additional items, or change the number of bags or boxes on my order after it is placed? What is a ‘Remote Area’? Do you have an app? What is Cancellation & Change cover? How can I cancel my order? Can I increase my cover level? What are Send My Bag points? My NUS / ISIC number isn’t working? Do you offer discounts? Do you price match? How do I place an order over the phone?
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