Got a question about the service?
placing an order
My NUS / ISIC number isn’t working?
Student discount only applies to NUS Extra card holders and not standard NUS card holders. If you have an eligible card which is not being accepted, we recommend that you check with the card issuer that the number is definitely correct and the card has not expired. If you are still having difficulty, please contact the Send My Bag team and we will get back to you within 2-4 hours.
Other 'Placing An Order' Questions
Who uses Send My Bag? How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? What routes do you offer? I cannot find my country for collection / delivery. Can I estimate the weight and dimensions? How do I measure my bag? What are your size and weight allowances? How exactly is my price calculated? Can I send my items on the standard service instead of express? Can I add additional items, or change the number of bags or boxes on my order after it is placed? What is a ‘Remote Area’? Do you have an app? What is Cancellation & Change cover? How can I cancel my order? Can I increase my cover level? What are Send My Bag points? Do you offer discounts? Do you price match? How do I place an order over the phone?
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