Got a question about the service?
placing an order
Can I increase my cover level?
It's quick and easy to upgrade your complimentary cover online.
Click here to log into your Send My Bag account. Once logged in, click the relevant order number and then select "Upgrade Loss Cover".
You will be prompted to pay online and your cover will be upgraded. Cover can only be upgraded up until your shipment is collected on your chosen collection date.
Other 'Placing An Order' Questions
Who uses Send My Bag? How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? What routes do you offer? I cannot find my country for collection / delivery. Can I estimate the weight and dimensions? How do I measure my bag? What are your size and weight allowances? How exactly is my price calculated? Can I send my items on the standard service instead of express? Can I add additional items, or change the number of bags or boxes on my order after it is placed? What is a ‘Remote Area’? Do you have an app? What is Cancellation & Change cover? How can I cancel my order? What are Send My Bag points? My NUS / ISIC number isn’t working? Do you offer discounts? Do you price match? How do I place an order over the phone?
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