What are your size and weight allowances? How exactly is my price calculated?
We charge based on both the volume (size) and weight of your items. When our pricing page displays a cost based on weight, there is also a maximum size associated with that fee.
Full details on how you are charged and our exact size allowances and weight bands can be found on our allowances page.
The heaviest single item we can accept is 70kg / 154lb, and the largest item is 350,000cm³ / 21,350in³ in volume.
It is normal for your order to show a heavier weight than you originally stated, as the final weight figure displayed will have been calculated considering the size of the item as well as the physical weight.
Other 'Placing An Order' Questions
Who uses Send My Bag? How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? What routes do you offer? I cannot find my country for collection / delivery. Can I estimate the weight and dimensions? How do I measure my bag? Can I send my items on the standard service instead of express? Can I add additional items, or change the number of bags or boxes on my order after it is placed? What is a ‘Remote Area’? Do you have an app? What is Cancellation & Change cover? How can I cancel my order? Can I increase my cover level? What are Send My Bag points? My NUS / ISIC number isn’t working? Do you offer discounts? Do you price match? How do I place an order over the phone?
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