Got a question about the service?
placing an order
What routes do you offer? I cannot find my country for collection / delivery.
Send My Bag ships between over 150 countries and all available routes can be checked via our pricing page. If the option to send on your desired route is not showing, then unfortunately we are not currently shipping between these locations. New routes are constantly being opened, and if not available right now, be sure to check back or sign up to our newsletter.
Other 'Placing An Order' Questions
Who uses Send My Bag? How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? Can I estimate the weight and dimensions? How do I measure my bag? What are your size and weight allowances? How exactly is my price calculated? Can I send my items on the standard service instead of express? Can I add additional items, or change the number of bags or boxes on my order after it is placed? What is a ‘Remote Area’? Do you have an app? What is Cancellation & Change cover? How can I cancel my order? Can I increase my cover level? What are Send My Bag points? My NUS / ISIC number isn’t working? Do you offer discounts? Do you price match? How do I place an order over the phone?
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