Do you price match?
Despite the many advantages of Send My Bag, we're also determined never to be beaten on price. We'll be surprised if you find a better price but if you do please give us an opportunity to beat it!
Simply email us confirming the route, what you're sending (including size and weight), the price you've found online and the name of the competitor. We'll then verify the price and if it beats ours we'll offer you an even better price for bringing it to our attention.
In order to match a price we require the other service to meet some basic requirements, they must; offer the same transit times, provide the same size and weight allowance, provide telephone support and have a sufficient reputation as a specialist luggage or personal effects shipper (for example we'd expect to see at least 100 reviews averaging a minimum of 8/10 on an independent review website). The quote must be available to the general public online for immediate booking.
Other 'Placing An Order' Questions
Who uses Send My Bag? How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? What routes do you offer? I cannot find my country for collection / delivery. Can I estimate the weight and dimensions? How do I measure my bag? What are your size and weight allowances? How exactly is my price calculated? Can I send my items on the standard service instead of express? Can I add additional items, or change the number of bags or boxes on my order after it is placed? What is a ‘Remote Area’? Do you have an app? What is Cancellation & Change cover? How can I cancel my order? Can I increase my cover level? What are Send My Bag points? My NUS / ISIC number isn’t working? Do you offer discounts? How do I place an order over the phone?
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