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placing an order
Who uses Send My Bag?
Anybody wishing to ship luggage or boxes of personal effects can use Send My Bag. Last year we handled orders from 195 countries and shipped over 250,000 items.
Typical customers include; holiday makers who like to beat growing airline fees and travel with what they want, sports enthusiasts travelling with golf clubs, skis & more, elderly or disabled customers who find it convenient not having to travel with luggage, ex-Pats, students, people relocating worldwide and customers who simply need to send care packages.
Other 'Placing An Order' Questions
How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? What routes do you offer? I cannot find my country for collection / delivery. Can I estimate the weight and dimensions? How do I measure my bag? What are your size and weight allowances? How exactly is my price calculated? Can I send my items on the standard service instead of express? Can I add additional items, or change the number of bags or boxes on my order after it is placed? What is a ‘Remote Area’? Do you have an app? What is Cancellation & Change cover? How can I cancel my order? Can I increase my cover level? What are Send My Bag points? My NUS / ISIC number isn’t working? Do you offer discounts? Do you price match? How do I place an order over the phone?
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