Got a question about the service?
delivery
My bag or contents has been delivered damaged, how do I make a claim?
Our complimentary or purchased cover does not typically extend to reasonable wear and tear of unprotected luggage, however in instances were wheels or pull handles have been severely damaged please contact priority@sendmybag.com and a member of the team will usually respond within 2 working days.
In order for us to consider any claim for compensation; you must inform Send My Bag of any damage, in writing, within 7 days of delivery of the goods.
Popular related question: What can I send?
Other 'Delivery' Questions
What kind of addresses can you collect from and deliver to? Can I change my delivery name, delivery address or telephone number? What do I do if I miss the delivery driver? Can I arrange a new delivery? How long will it take for my bag to arrive? What time will my bag be delivered? Will I receive a telephone call? How do I know when my bag will be out for delivery? Can someone else sign for my bag, do I have to be there? My doorbell doesn’t work. How will I know when the driver arrives? Can I delay my delivery without delaying the collection? Can I change my delivery date? It is my estimated delivery date and my bag hasn't been delivered? Can I collect my bag? Can I redirect to a different delivery address? Can you hold my bag? Do you offer a storage service? What if the driver cannot access my address? Will I receive a telephone call before delivery? Why haven’t all my items been delivered? My bag is showing as delivered but I haven’t received it? Can I claim for late delivery? Do you collect and deliver on weekends or Bank Holidays?
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