Can I redirect to a different delivery address?
This is not always possible and we do not recommend changing your delivery address after collection unless absolutely necessary.
As your shipment will be travelling through an automated network, a change of delivery address requires manual intervention which can cause delays. If a change of delivery address is unavoidable please contact the Send My Bag team once a delivery attempt at the original address has failed.
If you require your item to be redirected to a different depot, county or country, a new order will be required and an admin fee may also apply.
Other 'Delivery' Questions
What kind of addresses can you collect from and deliver to? Can I change my delivery name, delivery address or telephone number? What do I do if I miss the delivery driver? Can I arrange a new delivery? How long will it take for my bag to arrive? What time will my bag be delivered? Will I receive a telephone call? How do I know when my bag will be out for delivery? Can someone else sign for my bag, do I have to be there? My doorbell doesn’t work. How will I know when the driver arrives? Can I delay my delivery without delaying the collection? Can I change my delivery date? It is my estimated delivery date and my bag hasn't been delivered? Can I collect my bag? Can you hold my bag? Do you offer a storage service? What if the driver cannot access my address? Will I receive a telephone call before delivery? Why haven’t all my items been delivered? My bag is showing as delivered but I haven’t received it? Can I claim for late delivery? My bag or contents has been delivered damaged, how do I make a claim? Do you collect and deliver on weekends or Bank Holidays?
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