Can I redirect to a different delivery address?

This is not always possible and we do not recommend changing your delivery address after collection unless absolutely necessary.

As your shipment will be travelling through an automated network, a change of delivery address requires manual intervention which can cause delays. If a change of delivery address is unavoidable please contact the Send My Bag team once a delivery attempt at the original address has failed.

If you require your item to be redirected to a different depot, county or country, a new order will be required and an admin fee may also apply.