Can I claim for late delivery?
Send My Bag has an excellent rate of on estimate deliveries with over 95% of standard deliveries and 99.5% of express deliveries arriving on the estimated date.
Should your bag be traveling on a route were it must pass through customs, our destination pages also include the estimated time which your item will spend in customs.
Our express services within the EU include an on time guarantee. If this service was selected and your delivery was subsequently made after your delivery date, please contact us at info@sendmybag.com to make a claim. Full details of our on time guarantee can be found in section 14 of our terms here.
If you have used our standard service, or a service that originated or is destined for an address outside of the EU, an on time guarantee is not currently available. Should you feel the delay to your delivery has been unreasonable however, please let us know and a member of the Send My Bag team will investigate the reason for delay.
Other 'Delivery' Questions
What kind of addresses can you collect from and deliver to? Can I change my delivery name, delivery address or telephone number? What do I do if I miss the delivery driver? Can I arrange a new delivery? How long will it take for my bag to arrive? What time will my bag be delivered? Will I receive a telephone call? How do I know when my bag will be out for delivery? Can someone else sign for my bag, do I have to be there? My doorbell doesn’t work. How will I know when the driver arrives? Can I delay my delivery without delaying the collection? Can I change my delivery date? It is my estimated delivery date and my bag hasn't been delivered? Can I collect my bag? Can I redirect to a different delivery address? Can you hold my bag? Do you offer a storage service? What if the driver cannot access my address? Will I receive a telephone call before delivery? Why haven’t all my items been delivered? My bag is showing as delivered but I haven’t received it? My bag or contents has been delivered damaged, how do I make a claim? Do you collect and deliver on weekends or Bank Holidays?
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