Got a question about the service?
delivery
What do I do if I miss the delivery driver? Can I arrange a new delivery?
When a delivery fails for any reason, you will receive an email with instructions on how to arrange a new delivery online.
If you have received a delivery card, and arrange a new delivery directly with our courier partner, the email you receive will also ask you confirm you have done this, and confirm the date of the new delivery attempt so that this can be monitored by the Send My Bag Team.
Please be mindful, the courier will only attempt delivery 3 times.
Other 'Delivery' Questions
What kind of addresses can you collect from and deliver to? Can I change my delivery name, delivery address or telephone number? How long will it take for my bag to arrive? What time will my bag be delivered? Will I receive a telephone call? How do I know when my bag will be out for delivery? Can someone else sign for my bag, do I have to be there? My doorbell doesn’t work. How will I know when the driver arrives? Can I delay my delivery without delaying the collection? Can I change my delivery date? It is my estimated delivery date and my bag hasn't been delivered? Can I collect my bag? Can I redirect to a different delivery address? Can you hold my bag? Do you offer a storage service? What if the driver cannot access my address? Will I receive a telephone call before delivery? Why haven’t all my items been delivered? My bag is showing as delivered but I haven’t received it? Can I claim for late delivery? My bag or contents has been delivered damaged, how do I make a claim? Do you collect and deliver on weekends or Bank Holidays?
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