What do I do if I miss the delivery driver? Can I arrange a new delivery?

When a delivery fails for any reason, you will receive an email with instructions on how to arrange a new delivery online.

If you have received a delivery card, and arrange a new delivery directly with our courier partner, the email you receive will also ask you confirm you have done this, and confirm the date of the new delivery attempt so that this can be monitored by the Send My Bag Team.

Please be mindful, the courier will only attempt delivery 3 times.