How do I know when my bag will be out for delivery?

When your shipment has been loaded onto a vehicle for delivery, the tracking status of your shipment will be updated to “with delivery courier” and a notification email will automatically be sent to your registered email address. If you have paid for our SMS tracking alerts, we will also text you to advise your bag has been loaded for delivery.

Please note that all deliveries typically take place between 9:00am and 6:00pm, we are unable to provide a narrower time window for delivery. In some areas and at busy times of the year e.g. summer and Christmas, deliveries may take place after 6:00pm.