How do I know when my bag will be out for delivery?
When your shipment has been loaded onto a vehicle for delivery, the tracking status of your shipment will be updated to “with delivery courier” and a notification email will automatically be sent to your registered email address. If you have paid for our SMS tracking alerts, we will also text you to advise your bag has been loaded for delivery.
Please note that all deliveries typically take place between 9:00am and 6:00pm, we are unable to provide a narrower time window for delivery. In some areas and at busy times of the year e.g. summer and Christmas, deliveries may take place after 6:00pm.
Other 'Delivery' Questions
What kind of addresses can you collect from and deliver to? Can I change my delivery name, delivery address or telephone number? What do I do if I miss the delivery driver? Can I arrange a new delivery? How long will it take for my bag to arrive? What time will my bag be delivered? Will I receive a telephone call? Can someone else sign for my bag, do I have to be there? My doorbell doesn’t work. How will I know when the driver arrives? Can I delay my delivery without delaying the collection? Can I change my delivery date? It is my estimated delivery date and my bag hasn't been delivered? Can I collect my bag? Can I redirect to a different delivery address? Can you hold my bag? Do you offer a storage service? What if the driver cannot access my address? Will I receive a telephone call before delivery? Why haven’t all my items been delivered? My bag is showing as delivered but I haven’t received it? Can I claim for late delivery? My bag or contents has been delivered damaged, how do I make a claim? Do you collect and deliver on weekends or Bank Holidays?
Email Us
Contact us by email and we will get back to you ASAP.
Live Chat
Our advisors are available 7 days a week and 24 hours on weekdays.
Call Us
Our advisors are available 7 days a week and 24 hours on weekdays, click below for full opening hours.