Got a question about the service?
delivery

It is my estimated delivery date and my bag hasn't been delivered?

All delivery dates are estimates; please view your tracking from your Send My Bag account here to check the progress of your bag. We advise that you do not wait in for a delivery until you have received an email notification confirming your shipment is out for delivery.

Popular related question: Can I claim for late delivery?

Email Us

Contact us by email and we will get back to you ASAP.

Send an Email

Live Chat

Our advisors are available 7 days a week and 24 hours on weekdays.

Live Support

Call Us

Our advisors are available 7 days a week and 24 hours on weekdays, click below for full opening hours.

Phone Numbers