Got a question about the service?
collections
Do you collect and deliver on weekends or Bank Holidays?
We are currently unable to collect or deliver on weekends or bank/ public holidays. Weekends differ between countries e.g. non-working days in the United Arab Emirates are Friday and Saturday, therefore, collection and delivery are available on Sunday. The available collection dates specific to your location will be displayed during step 3 of the booking process.
Other 'Collections' Questions
What kind of addresses can you collect from and deliver to? What time will my collection take place? Do you offer collection time slots? How far in advance do I need to book, how soon can you collect? Will I receive a call or text before my collection? Can I change my collection details? Do you offer same day collections? Can I drop my bag off? My doorbell doesn’t work. How will I know when the driver arrives? Can I add additional address information after placing my order? What if my collection has not taken place or I miss the driver? Do I need to be present when my bag is collected?
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