Can you hold my bag? Do you offer a storage service?
Send My Bag does not currently offer any storage services.
If delivery fails the shipment will be held at the local delivery facility until a new delivery date has been arranged. Please be aware that delivery depots have limited space for storage and are only able to hold items for a short period of time. In the event multiple delivery attempts have been unsuccessful, a new delivery date is not arranged, or if someone at the destination refuses the delivery, items may be returned the collection address.
It is important that once a delivery has failed that you contact Send My Bag to arrange a new delivery date. If delivery is proving difficult to arrange please contact the Send My Bag team who will check if it is possible to collect your shipment or have it redirected to an alternative address.
Other 'Delivery' Questions
What kind of addresses can you collect from and deliver to? Can I change my delivery name, delivery address or telephone number? What do I do if I miss the delivery driver? Can I arrange a new delivery? How long will it take for my bag to arrive? What time will my bag be delivered? Will I receive a telephone call? How do I know when my bag will be out for delivery? Can someone else sign for my bag, do I have to be there? My doorbell doesn’t work. How will I know when the driver arrives? Can I delay my delivery without delaying the collection? Can I change my delivery date? It is my estimated delivery date and my bag hasn't been delivered? Can I collect my bag? Can I redirect to a different delivery address? What if the driver cannot access my address? Will I receive a telephone call before delivery? Why haven’t all my items been delivered? My bag is showing as delivered but I haven’t received it? Can I claim for late delivery? My bag or contents has been delivered damaged, how do I make a claim? Do you collect and deliver on weekends or Bank Holidays?
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