Got a question about the service?
collections
My doorbell doesn’t work. How will I know when the driver arrives?
If your doorbell does not work, we strongly advise you place a note next to the door or doorbell advising the driver that the bell is not working, requesting they knock instead. If you live in an apartment complex were a knock may not be feasible, we recommend placing a contact number on the note requesting the driver to call to advise they are at the address. Please be aware, we cannot guarantee a driver will call the number provided if the bell or buzzer is broken.
Other 'Collections' Questions
What kind of addresses can you collect from and deliver to? What time will my collection take place? Do you offer collection time slots? How far in advance do I need to book, how soon can you collect? Will I receive a call or text before my collection? Can I change my collection details? Do you offer same day collections? Can I drop my bag off? Can I add additional address information after placing my order? What if my collection has not taken place or I miss the driver? Do I need to be present when my bag is collected? Do you collect and deliver on weekends or Bank Holidays?
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