What kind of addresses can you collect from and deliver to?
Residences – buzzer / bell information must be included on the order.
Apartments – buzzer / intercom information must be included on the order. Shipment can only be collected from / delivered to the ground floor or reception.
Businesses – shipment must be left at reception which is manned between 09:00 – 18:00.
University – shipment must be left at the reception of the halls of residence. Please verify with the University/Halls of Residence that collections and deliveries are permitted to take place from reception.
Hotels – shipment must be left with the concierge / bell desk / reception, and specified on the order.
Airports – only from hotels surrounding the airport, not in the terminal.
Ports – we cannot collect from or deliver to ports or docked boats.
Other 'Collections' Questions
What time will my collection take place? Do you offer collection time slots? How far in advance do I need to book, how soon can you collect? Will I receive a call or text before my collection? Can I change my collection details? Do you offer same day collections? Can I drop my bag off? My doorbell doesn’t work. How will I know when the driver arrives? Can I add additional address information after placing my order? What if my collection has not taken place or I miss the driver? Do I need to be present when my bag is collected? Do you collect and deliver on weekends or Bank Holidays?
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