Can I change my delivery name, delivery address or telephone number?
You can update the delivery contact name, delivery address and delivery phone number online up to and including the day before your collection is due to take place. If you purchased Cancellation & Change Cover when placing your order one change can be made free of charge, if you did not, a small admin fee will be charged.
Click here to update your delivery address, contact name or phone number. Once logged in, click the order reference of the order that you wish to update.
If you have previously printed your labels, you will need to print and attach the new labels that will generate with the updated delivery information. You will be emailed when the new labels are ready.
If your bag has already been collected please click here for more information.
Please note your delivery address must still be in the same country, if you have accidentally selected the wrong country when booking please contact the Send My Bag team for further assistance.
Other 'Delivery' Questions
What kind of addresses can you collect from and deliver to? What do I do if I miss the delivery driver? Can I arrange a new delivery? How long will it take for my bag to arrive? What time will my bag be delivered? Will I receive a telephone call? How do I know when my bag will be out for delivery? Can someone else sign for my bag, do I have to be there? My doorbell doesn’t work. How will I know when the driver arrives? Can I delay my delivery without delaying the collection? Can I change my delivery date? It is my estimated delivery date and my bag hasn't been delivered? Can I collect my bag? Can I redirect to a different delivery address? Can you hold my bag? Do you offer a storage service? What if the driver cannot access my address? Will I receive a telephone call before delivery? Why haven’t all my items been delivered? My bag is showing as delivered but I haven’t received it? Can I claim for late delivery? My bag or contents has been delivered damaged, how do I make a claim? Do you collect and deliver on weekends or Bank Holidays?
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