Got a question about the service?
collections
Can I add additional address information after placing my order?
If you would like to add any extra information to assist the driving in finding your address, please contact the Send My Bag team. If you simply wish to amend the address on your order, please click here to update the address from your account.
Other 'Collections' Questions
What kind of addresses can you collect from and deliver to? What time will my collection take place? Do you offer collection time slots? How far in advance do I need to book, how soon can you collect? Will I receive a call or text before my collection? Can I change my collection details? Do you offer same day collections? Can I drop my bag off? My doorbell doesn’t work. How will I know when the driver arrives? What if my collection has not taken place or I miss the driver? Do I need to be present when my bag is collected? Do you collect and deliver on weekends or Bank Holidays?
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