Got a question about the service?
collections
Can I change my collection details?
You can update your collection date, collection address, or contact number, via your Send My Bag account here. If you have purchased cancellation and change cover, each of these can be changed once free of charge. If you have not purchased cancellation and change cover, each change will incur a £5.00 admin fee.
If your collection is taking place in the UK or US and you have selected a time slot that you now wish to change, please contact the Send My Bag team.
Other 'Collections' Questions
What kind of addresses can you collect from and deliver to? What time will my collection take place? Do you offer collection time slots? How far in advance do I need to book, how soon can you collect? Will I receive a call or text before my collection? Do you offer same day collections? Can I drop my bag off? My doorbell doesn’t work. How will I know when the driver arrives? Can I add additional address information after placing my order? What if my collection has not taken place or I miss the driver? Do I need to be present when my bag is collected? Do you collect and deliver on weekends or Bank Holidays?
Email Us
Contact us by email and we will get back to you ASAP.
Live Chat
Our advisors are available 7 days a week and 24 hours on weekdays.
Call Us
Our advisors are available 7 days a week and 24 hours on weekdays, click below for full opening hours.