What time will my collection take place? Do you offer collection time slots?
We are currently trialling collection time slots in multiple countries, this allows for a collection period to be shorted to a 4-hour timeframe. If your collection address is eligible to select a collection time slot, this will be available during the booking process. We are currently working on rolling this trial out across the world, to provide a more accurate and convenient collection time for our customers. Please be advised, this is a trial and should the collection be attempted outside of your selected time (causing it to fail), any following attempts will be between 09:00-18:00.
Send My Bag is unable to provide a smaller time window for the collection, unless this was offered during the booking process. Collections and deliveries typically take place between 9:00am – 6:00pm, but during busier periods they can take place earlier or later.
A notification cannot be sent when the driver is approaching or has arrived at your location.
Other 'Collections' Questions
What kind of addresses can you collect from and deliver to? How far in advance do I need to book, how soon can you collect? Will I receive a call or text before my collection? Can I change my collection details? Do you offer same day collections? Can I drop my bag off? My doorbell doesn’t work. How will I know when the driver arrives? Can I add additional address information after placing my order? What if my collection has not taken place or I miss the driver? Do I need to be present when my bag is collected? Do you collect and deliver on weekends or Bank Holidays?
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