Got a question about the service?
collections
Do I need to be present when my bag is collected?
The named shipper does not have to be present; however someone will need to be available between 9:00am – 6:00pm to hand over the shipment to the driver. Drivers are unable to collect unattended shipments for security reasons.
Other 'Collections' Questions
What kind of addresses can you collect from and deliver to? What time will my collection take place? Do you offer collection time slots? How far in advance do I need to book, how soon can you collect? Will I receive a call or text before my collection? Can I change my collection details? Do you offer same day collections? Can I drop my bag off? My doorbell doesn’t work. How will I know when the driver arrives? Can I add additional address information after placing my order? What if my collection has not taken place or I miss the driver? Do you collect and deliver on weekends or Bank Holidays?
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