What if my collection has not taken place or I miss the driver?

In the event there is nobody at the collection address when the driver attempts collection, they will proceed to their next collection and they will not return..

If your collection has not been successful, please contact Send My Bag at your earliest convenience to schedule a new collection for another suitable date. A new collection can normally be booked from the next working day, however orders requiring a larger vehicle for collection, such as multiple items or heavy shipments, will require 24 hours to request the correct vehicle.

Should our system record that the shipment is not tracking after 24 hours of the collection date and no contact has been received, we will also email you to confirm if the shipment was not collected and the reason why, a further collection can then be scheduled online by following the instructions on the email received.

If collection was missed due to nobody being home when the driver arrived, or the shipment not being ready, an admin fee will apply to schedule a further collection attempt.

If you have been at the collection address throughout the duration of the collection day, please contact the Send My Bag team so we can establish the reason for the failed collection and have this re-scheduled on a date that suits you, free of charge.