Got a question about the service?
collections
Will I receive a call or text before my collection?
Typically, drivers will not call or text prior to arriving. We do still request a local contact number in case the dispatching depot wish to call ahead to ensure that you are available prior to the collection (this is more common outside the EU).
Other 'Collections' Questions
What kind of addresses can you collect from and deliver to? What time will my collection take place? Do you offer collection time slots? How far in advance do I need to book, how soon can you collect? Can I change my collection details? Do you offer same day collections? Can I drop my bag off? My doorbell doesn’t work. How will I know when the driver arrives? Can I add additional address information after placing my order? What if my collection has not taken place or I miss the driver? Do I need to be present when my bag is collected? Do you collect and deliver on weekends or Bank Holidays?
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