Can I drop my bag off?
If shipping within the US, the option to choose to drop your shipment off at one of our courier partner’s many convenient locations is available during the booking process.
When shipping internationally from the US, or from any other country, the option to drop items off at a depot is not currently available during booking; however, if you contact the Send My Bag team with your order number, we may be able to provide the address of a nearby depot.
Staff at drop off locations are unable to provide any resources to attach your documents. Your shipment will need to be fully prepared for transit, and will not be accepted otherwise.
We do not recommend dropping shipments to a depot, as this is not standard practice and can cause delays. Send My Bag can also not offer any compensation or refund of fees resulting from choosing to drop your shipment at a depot.
Other 'Collections' Questions
What kind of addresses can you collect from and deliver to? What time will my collection take place? Do you offer collection time slots? How far in advance do I need to book, how soon can you collect? Will I receive a call or text before my collection? Can I change my collection details? Do you offer same day collections? My doorbell doesn’t work. How will I know when the driver arrives? Can I add additional address information after placing my order? What if my collection has not taken place or I miss the driver? Do I need to be present when my bag is collected? Do you collect and deliver on weekends or Bank Holidays?
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