I have received a bill for customs charges, how do I dispute this?
If you have received a bill from our courier partner for customs charges, please first check our destinations page for the country you are shipping to, as some charges for customs handling are applied on certain routes, and other countries may not have a duty free allowance.
If the charges are not listed on the destinations page, please otherwise contact the Send My Bag team who will contact our courier partner to check why the charge has been applied and dispute it if possible. Commonly, shipments may have been accidentally cleared as commercial goods in error by customs, and this can then be amended by resubmitting the customs paperwork to our courier partner and have the charges waived.
Other 'Customs' Questions
Do customs affect me? How does the UK leaving the EU (Brexit) affect Send My Bag services? How much customs duty will I need to pay? What is the 'Declared Value for Customs'? Why is my shipment still in customs? I’m not sending Personal Effects, will this affect customs clearance? What if I am unable to provide the required customs documents for my destination? Customs have contacted me directly. What do I do now?
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