What if I am unable to provide the required customs documents for my destination?

Customs authorities will typically not accept letters of explanation in place of missing documents and if you are unable to provide the documentation required for duty free clearance on your chosen route, your shipment can still be sent but will be cleared as commercial goods. Duties and taxes may be applied to the shipment by the customs authority in the destination country and it will be the responsibility of the receiver to settle any charges with our courier partner.