Customs have contacted me directly. What do I do now?
If you have been contacted by our courier partner directly, it is likely they require you to expand or clarify information that has already been supplied, or your specific circumstances require additional information that is not normally required for the majority of shipments we typically send. If customs have requested further information, this can either be supplied to the agent who contacted you, or it can be supplied to Send My Bag directly to pass on to the agent on your behalf.
We recommend you respond and supply any requested information or documentation at the earliest opportunity to avoid any unnecessary delays or possible storage charges.
Other 'Customs' Questions
Do customs affect me? How does the UK leaving the EU (Brexit) affect Send My Bag services? How much customs duty will I need to pay? What is the 'Declared Value for Customs'? Why is my shipment still in customs? I’m not sending Personal Effects, will this affect customs clearance? What if I am unable to provide the required customs documents for my destination? I have received a bill for customs charges, how do I dispute this?
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