What is a ‘Remote Area’?
We can collect from the majority of standard addresses worldwide, however if you are sending to or from an area outside of the daily rounds of our network it may be designated as a 'remote area'. Typically 'remote areas' are places such as ski resorts and rural locations, however in some cases it may be a standard populated area which our partners do not yet service as part of their daily route.
When sending to or from a remote area an additional fee will be added to your order and a popup with information on how the collection date or overall transit time may be affected will be displayed and must be agreed to before proceeding with your order.
More information on remote areas can be found here.
Other 'Placing An Order' Questions
Who uses Send My Bag? How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? What routes do you offer? I cannot find my country for collection / delivery. Can I estimate the weight and dimensions? How do I measure my bag? What are your size and weight allowances? How exactly is my price calculated? Can I send my items on the standard service instead of express? Can I add additional items, or change the number of bags or boxes on my order after it is placed? Do you have an app? What is Cancellation & Change cover? How can I cancel my order? Can I increase my cover level? What are Send My Bag points? My NUS / ISIC number isn’t working? Do you offer discounts? Do you price match? How do I place an order over the phone?
Email Us
Contact us by email and we will get back to you ASAP.
Live Chat
Our advisors are available 7 days a week and 24 hours on weekdays.
Call Us
Our advisors are available 7 days a week and 24 hours on weekdays, click below for full opening hours.