Can I send my items on the standard service instead of express?
On domestic services and most routes within the EU, we currently offer both standard and express options as our courier partner provide shipping by both road and air on these routes.
On routes currently only serviced by air such as US-UK, there is only an express option available and we currently do not offer a slower service at a cheaper price on these routes.
To view the services available on your route simply visit our pricing page, select where you are sending from and to, and all available options will then be displayed.
Other 'Placing An Order' Questions
Who uses Send My Bag? How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? What routes do you offer? I cannot find my country for collection / delivery. Can I estimate the weight and dimensions? How do I measure my bag? What are your size and weight allowances? How exactly is my price calculated? Can I add additional items, or change the number of bags or boxes on my order after it is placed? What is a ‘Remote Area’? Do you have an app? What is Cancellation & Change cover? How can I cancel my order? Can I increase my cover level? What are Send My Bag points? My NUS / ISIC number isn’t working? Do you offer discounts? Do you price match? How do I place an order over the phone?
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