Do you have an app?
The Send My Bag app is our best tracking tool yet, no matter where you or your bag is worldwide, you can track your bag in seconds without having to remember a tracking number.
Our app also lets you upload customs documentation using your smart phone's camera and receive a free £50 increase to the level of complimentary cover by photographing your bag before collection.
Tracking alerts are also sent when your bag is collected, loaded for delivery and delivered.
To download our app from the iTunes store click here.
We are currently building a new Android app which will be available from the Google Play store in 2024. In the meantime tracking and document upload are available as normal through our website.
Other 'Placing An Order' Questions
Who uses Send My Bag? How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? What routes do you offer? I cannot find my country for collection / delivery. Can I estimate the weight and dimensions? How do I measure my bag? What are your size and weight allowances? How exactly is my price calculated? Can I send my items on the standard service instead of express? Can I add additional items, or change the number of bags or boxes on my order after it is placed? What is a ‘Remote Area’? What is Cancellation & Change cover? How can I cancel my order? Can I increase my cover level? What are Send My Bag points? My NUS / ISIC number isn’t working? Do you offer discounts? Do you price match? How do I place an order over the phone?
Email Us
Contact us by email and we will get back to you ASAP.
Live Chat
Our advisors are available 7 days a week and 24 hours on weekdays.
Call Us
Our advisors are available 7 days a week and 24 hours on weekdays, click below for full opening hours.