Got a question about the service?
preparing your items
Can I send items on a pallet?
Pallets are acceptable and in some cases may even be a requirement for items of a certain weight or shape.
However please be aware if your item is sent on a pallet which cannot be stacked, either by request of the shipper (e.g. by marking it as fragile) or due to the nature of the shape, contents or packaging of the palletised goods, a surcharge will be applied. The surcharge currently stands at £225 / $306 / €260 / A$430 + VAT as appropriate.
Due to these fees we do not typically recommend using our service for palletised goods.
Other 'Preparing Your Items' Questions
How should I prepare my bag for transport? Can I send boxes or use other types of packaging? What do I need to do before collection? Can I lock my bag? How do I secure labels to a bag without Label Holders? When are my labels ready to print? / Why aren’t my labels ready to print? / I can’t access my labels? Do you sell boxes?
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