Got a question about the service?
placing an order
What are Send My Bag points?
Send My Bag points are earned at a rate of 1 point per £1 spent, every time you make a booking with us. These points can be redeemed as a discount when placing future orders, or why not save them up over multiple bookings and send a bag for free!
If you have already received credit on your Send My Bag account, or wish to use your Send My Bag points, there will be an option to redeem these on step 4 of booking process. All you need to do is tick the relevant box advising that you wish to use the credit or points.
Other 'Placing An Order' Questions
Who uses Send My Bag? How much does it cost to ship a bag? How far in advance do I need to book, how soon can you collect? How long will it take for my bag to arrive? Do you offer insurance? What are your cover levels? How do I change the currency on your website? What routes do you offer? I cannot find my country for collection / delivery. Can I estimate the weight and dimensions? How do I measure my bag? What are your size and weight allowances? How exactly is my price calculated? Can I send my items on the standard service instead of express? Can I add additional items, or change the number of bags or boxes on my order after it is placed? What is a ‘Remote Area’? Do you have an app? What is Cancellation & Change cover? How can I cancel my order? Can I increase my cover level? My NUS / ISIC number isn’t working? Do you offer discounts? Do you price match? How do I place an order over the phone?
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