Got a question about the service?
payments
When is my payment debited?
Send My Bag will debit the amount shown during booking once the ‘Confirm’ button has been clicked on your order, however, the payment may take a day or two to appear on any bank statement.
Other 'Payments' Questions
What payment methods do you accept? Why has my card been declined? How do I make an outstanding payment? Does Send My Bag hold credit card details? Why have I received an oversize / overweight notification? How do I pay or dispute this? Will my bag stop moving if my oversize / overweight fee isn’t paid immediately?
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