Send to Hong Kong from $73

Personal effects are typically defined as used items which have been in the sender's possession for 6 months or more. If your shipment is checked by  customs and is found to contain brand new or commercial items, you shipment may not be assessed as personal effects. Keep this in mind if you are sending Christmas gifts or other new items. Please check with customs so you are aware of potential customs duties, follow any advice given and attach all necessary documentation.

In order to demonstrate that your shipment consists of personal effects, you will be required to complete a brief non-generic packing list online, entries to be made in the format: "5 x Cotton Dresses, 2 x Jeans, 3 x Pair of Gloves", and so on, rather than as "10 x Used Clothing".

As customs processes and allowances vary by country, we advise all customers take 5 minutes to check how their personal circumstances and what they are sending will be assessed under the prevailing customs regulations of the destination.

More information is available on our customs information page.

A maximum of 1 lithium battery is permitted per shipment (excludes to / from Australia) when it is contained within a working personal electronic device such as a mobile phone. Review our battery policy.

• Aerosols or any other pressurised containers;
• Liquids, Pastes and Gels of any type (including nail varnish and perfume);
• Toner Cartridges;
• Loose Batteries & Power Banks;
• No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
• Tracking devices such as AirTags;
• Animals and Animal products;
• Firearms and firearm parts, ammunition, weapons (including imitations of same);
• Explosives, incendiary materials and devices including but not limited to fireworks, matches, flares, solid fuels;
• Flowers and plant products;
• Human remains or ashes;
• Medical samples;
• Items that require a temperature controlled environment;
• Pornography;
• Prescription drugs and pharmaceutical products;
• Tobacco and vaping products regardless of nicotine content;
• Religious Artefacts
• Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as milk chocolate and protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
• Packages that are wet, leaking or emit an odour of any kind;
• Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (low value electrical equipment is permitted but sent at the owner's risk);
• Cash or other forms of tradeable currency;
• Credit cards;
• Passports or other confidential personal documentation;
• Irreplaceable items;
• Other Dangerous / hazardous goods;
• Counterfeit goods;
• Items from sanctioned countries;
• Other illegal or restricted goods.

More information is available under section 11 of our terms of service.

Items excluded from cover

The following items will be accepted but are sent at your risk and are not included under complimentary cover:

• Electrical Items, including but not limited to; Tablets, Mobile Phones, Computers, Hi-Fis, TVs.
• Glass & Porcelain.
• Any other non standard excess baggage items.

If you choose to send any of the above please ensure you package the item appropriately, for example a TV inside a suitcase is not appropriate.

On EU standard services (not express) and all UK and US domestic services you may send:

• Shower gel.
• Toothpaste.
• Other non flammable and non alcohol based liquids, pastes & gels for use on holiday.

Nail varnish, perfume and aerosols are not permitted. If these items are included in your luggage it may be returned to you.

Whilst non alcohol based liquids are permitted, damage caused by leakage is not covered by complimentary cover and therefore only small amounts should be sent. If an x-ray shows liquids of any type security may stop your bag for inspection.

A maximum of 1 lithium battery is permitted per shipment (excludes to / from Australia) when it is contained within a working personal electronic device such as a mobile phone. Review our battery policy. The following items are prohibited at all times:

• Aerosols or any other pressurised containers;
• Alcohol based or Flammable Liquids, Pastes and Gels of any type including, but not limited to, nail varnish and perfume;
• Toner Cartridges;
• Loose Batteries & Power Banks;
• No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
• Tracking devices such as AirTags;
• Animals and Animal products;
• Firearms and firearm parts, ammunition, weapons (including imitations of same);
• Explosives, incendiary materials and devices including but not limited to fireworks, matches, flares, solid fuels;
• Flowers and plant products;
• Human remains or ashes;
• Medical samples;
• Items that require a temperature controlled environment;
• Pornography;
• Prescription drugs and pharmaceutical products;
• Tobacco and vaping products regardless of nicotine content;
• Religious Artefacts
• Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as milk chocolate and protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
• Packages that are wet, leaking or emit an odour of any kind;
• Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (low value electrical equipment is permitted but sent at the owner's risk);
• Cash or other forms of tradeable currency;
• Credit cards;
• Passports or other confidential personal documentation;
• Irreplaceable items;
• Other Dangerous / hazardous goods;
• Counterfeit goods;
• Items from sanctioned countries;
• Other illegal or restricted goods.

More information is available under section 11 of our terms of service.

Items Excluded From Cover

The following items will be accepted but are sent at your risk and are not included under complimentary cover:

• Electrical Items, including but not limited to; Tablets, Mobile Phones, Computers, Hi-Fis, TVs.
• Glass & Porcelain.
• Any other non standard excess baggage items.

If you choose to send any of the above please ensure you package the item appropriately, for example a TV inside a suitcase is not appropriate.