Got a question about the service?
payments
Does Send My Bag hold credit card details?
Payment card details are not held by Send My Bag. Should you add products such as label holders or extend your complimentary cover after your booking, you will need to provide your payment card details again.
Other 'Payments' Questions
What payment methods do you accept? Why has my card been declined? How do I make an outstanding payment? When is my payment debited? Why have I received an oversize / overweight notification? How do I pay or dispute this? Will my bag stop moving if my oversize / overweight fee isn’t paid immediately?
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