Terms & Conditions of Use

By booking a collection with sendmybag.com you agree to and abide by the following terms and conditions.

You – The Customer
We/Us – Sendmybag.com
Package – The customer’s suitcase(s) or package(s)

1.A

Sendmybag.com is a booking agency for a number of national couriers. Sendmybag.com operates a number of exclusive services designed for students. Sendmybag.com books a high volume of items and can therefore negotiate exclusive services and excellent rates. In booking a collection the customer must acknowledge that the collection, delivery and care in transit of your package is the responsibility of the chosen courier. Sendmybag.com is in no way responsible for the delay, loss or damage to any package.

For an overview of how our service works, please read our Frequently Asked Questions page.

1.B

Sendmybag.com offers a 48 hour service to 97% of the U.K.. Your package will be delivered two days after collection (not including weekends or bank holidays). If you live in the other 3% i.e. highlands/islands or other particularly inaccessible regions of the United Kingdom delivery may take 3-4 days. During busy periods such as June and September delivery to Northern Ireland from the mainland UK may take 3 days.

1.C

Size and weight restrictions

Your package cannot exceed 30kgs. If you are unsure split your item into two items.

The maximum size for your package can be calculated thus:
Write down the longest length in cm.
Write down the other two lengths in cm.
Add the shorter two lengths together and multiply the total by 2.
Add this new number to the longest length.
This figure must not exceed 300.

e.g.
A packaged with the longest length 100 and the other two shorter lengths 40 & 30.
100 + 2(40 +30) = 240 OK!

Failure to comply with size and weight restrictions set out above may lead to severe delays and high charges for the return of your item. Charges for handling over weight items vary from £40-£70. If any charge applies the courier will ask sendmybag.com to recover it before taking their own action, if you fail to pay sendmybag.com the debt will pass to the courier who may take court action or use other methods of recovery which may harm your credit rating.

1.D

After you submit the booking form and have paid you will receive an email confirming your collection and delivery addresses. The day before the collection is due to take place you will receive your tracking number. The booking ID or receipt number is not your tracking number.

1.E

Cancelling a collection, you can cancel a collection for a fee of £5.00 per package at any time before you receive your confirmation email. After this email has been sent you cannot cancel or change the collection, no refund will be offerred. If a driver attempts to collect and you are out we will rebook at a charge of £10.00.

2.A

Your Collection

You agree to provide us with a full and accurate collection address. You agree to make the package available at this collection address on your chosen collection date between the hours of 9.00 – 18.00. Your collection must take place from an easily accessible location, the driver will arrive at the address, knock the door and expect the items to be present. Our drivers perform dozens of collections each day and do not have time to chase customers, they will arrive at the address, knock the door and if no one is present or the address is inaccessible i.e. access card/key required they will leave, no refund will be offered. If you are in a locked halls of residence please take steps to ensure a smooth collection.

Our courier will put their own labels on the item but it is important you also attach two labels to each item cleary stating the delivery address and the tracking number (received via email the day before collection).

Occasionally collections will take place the day after your chosen date, this can be due to traffic, illness and other unforeseen events. If a collection fails to take place on the chosen day please call the courier on the number provided.

It is extremly important that the customer clearly labels each item. You should clearly mark the delivery adddress, return address and tracking number (supplied in your confirmation email). If you believe your labels may fall off due to the material of the item please use a box or a different suitcase. If your labels fall off your item will be severly delayed and may even be lost - please securely attach labels. As an absolute back-up we would also suggest the customer places a sheet of paper detailing the delivery address and tracking number insde the box/suitcase

Sendmybag has an excellent reputation and only a very small percentage of items are delayed, this is due to our customer's diligence in attaching their own labels securely.

You should also ask the collecting driver to sign and date a piece of paper as proof of collection.

3.A

Receiving Your Package

You agree to provide us with a full and accurate delivery address. You agree to have someone available at this address between the hours of 9.00 – 18.00 on the expected delivery day. If our chosen courier cannot deliver the package through no error on their part (inaccessible, no one present etc) depending on your area a second free attempt may be made, usually the next day.

After a failed delivery attempt please immediately call the courier on the number provided in your confirmation email. After a failed delivery attempt the courier may leave the item with a local post office, royal mail centre or parcelforce depot. It is the responsibility of the customer to collect the item. If the item is returned to the parcel force centre you may also be able to call them (on the number provided on your confirmation email) to arrange a redelivery – there may be a charge for this service. Any resulting courier charge will be billed to the customer up to one month after delivery – settlement will be required within 7 days. If the item is not collected or redelivered within 7 days of the original delivery date, the item may be returned to the sender address, any resulting loss or damage to your item at this stage is no longer covered by any insurance. Any charge resulting from a return to sender will be billed to the customer – settlement will be required within 7 days.

4.A

Delay

97% of deliveries take place on time (i.e. within 2 working days of collection). If an item fails to be delivered on time please contact the courier via the contact details contained within your confirmation email. Sendmybag.com offers excellent reliability, however we are a booking agency and cannot therefore guarantee delivery times or dates, we do not recommend this service for time sensitive items. However if a delivery fails to take place five working days after collection (excluding highlands/islands any other particularly inaccessible regions) you may send your proof of collection to sendmybag.com and we will pursue a claim for up to 10% of your initial payment.

Most delays are due to customers labels falling off, please securely attach labels, in the case of labels coming off no compensation will be, rather another delivery charge will be levied.

5.A

Loss or Damage to a package

Sendmybag.com is a booking agency and is in no way responsible for the loss of, or damage to any package or it's contents. Sendmybag.com uses only large reputable couriers and therefore loss or damage is extremely rare.
To avoid damage to your package’s contents remember the following. Sendmybag.com is designed for use by students travelling between home and halls. Use our service to send low value bulky items, in doing so you will have an easier trip and will avoid what may have been high excess baggage charges. Our service is intended for items such as cloths, books, bed clothes etc.
Do not use our service to send items such as personal computers, laptops, printers, hi fis, in the event that you do send such items and they are damaged sendmybag.com will not refund or compensate you in anyway.

If you choose to send anything breakable, you do so at your own risk and you agree that you will ensure it is packaged thoroughly and appropriately. The courier covers each consigment for loss up to £150.00 and in the event of anything happening to your package sendmybag.com will pursue this claim on your behalf, as breakable items are sent at your own risk sendmybag.com will not pursure claims on items which arrive broken. Our couriers treat every package with care but your package will be loaded and unloaded by human hands several times on its journey, it will also be placed on belts and stacked on the boat / plane. Your items must be thoroughly packaged and must be able to fall approximately 100 cm without breaking. Do not send any form of plastic box, you must use a sturdy suitcase or cardboard box, the suitcase should not be valuable, sendmybag.com cannot compensate for damage to a suitcase or any other form of packaging.

Each consigment is insured by our chosen courier against loss for up to £150.00 – the total value of a consigment of packages should therefore not exceed £150.00, if you choose to send more valuable contents you do so at your own risk.

In the event of your package contents being lost sendmybag.com will pursue a claim on your behalf of up to £150.00. In order for sendmybag.com to pursue the claim you must:

Send sendmybag.com the signed proof of collection within 7 days of the package’s arrival.
Send sendmybag.com original receipts for the entire contents within 7 days of the package arriving.
Provide sendmybag.com with any other information on request.
In the case of damage you must Keep the package and its contents in the condition in which it arrived and agree to let a third party examine and report back on the damage.

*Failing to provide any of the above is likely to invalidate the claim with the courier.*

It may take up to 12 weeks for the courier to reach an outcome. Sendmybag.com will prepare the claim on your behalf but the customer must acknowledge that it is the courier’s decision and sendmybag.com is in no way responsible for the outcome.

As a third party booking agency sendmybag.com is unable to offer insurance and the cover offered by the courier is nominal, you may however be covered under your home contents insurance, please speak to your insurer for details.

Please make sure labels are attached to the outside of each item clearly stating the delivery address and tracking number - you may also like to include a copy of these details inside the item.

6.A.

Prohibited items

You agree you will not send anything which may be construed as illegal in any way e.g. prohibited or stolen items. You may see a full list of prohibited items at www.parcelforce.com

You agree you will only use this service to book the collection of your own legal non prohibited property.

Personal computers, laptops, printers, hi fi equipment, any other similar items.

Access to Sendmybag.com

Sendmybag.com grants you limited personal use of this site. You may not download or modify any portion of the website without prior written consent from sendmybag.com. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Sendmybag.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Sendmybag.com and our affiliates without express written consent. Breaching our copyright will result in prosecution.

Important

• We reserve the right to alter our privacy policy and terms and conditions at any time without prior notice.
• We reserve the right to refuse to serve anyone for any reason, which need not be disclosed.
• We will not be held liable for any loss or damaged caused by us when,
1. We are not in breach of care.
2. You have breached our terms and conditions.
3. It is a non-consumer loss, i.e. lost data, business interruptions and lost profits.
• If any part of these terms and conditions are proved unfair under the Unfair Terms in Consumer Contract Regulations 1999, the remaining contract will still act.

Sendmybag.com is based in the United Kingdom.

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